FAQs

Frequently Asked Questions (FAQ)
1. What’s your return policy?
If your purchase doesn’t work out, no worries! You can return it as long as it’s in its original condition — tags attached, unworn, and unused — and not a final sale item.
We don’t offer direct exchanges, but once your return is processed, you’ll receive store credit (no expiry date) to shop again anytime.
2. How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking link.
Click the link to see real-time delivery updates from our shipping carrier.
3. Can I cancel my order?
Orders can only be canceled within 1–2 hours after purchase, before processing begins.
If you wish to cancel, please contact us immediately so we can assist before the order ships.
4. What if my package is delayed?
Shipping times can vary due to weather, customs, or courier delays.
If your order takes longer than expected, track it using your tracking number or reach out to our support team — we’re here to help.
5. Do you offer free shipping?
Yes, we occasionally run free shipping promotions.
Check our homepage banner or subscribe to our newsletter to stay updated on the latest offers.
6. Can I preorder items that are not yet available?
Yes — for selected products, preorders are available.
Preorder items are clearly labeled, and estimated shipping times appear on each product page.
7. How do I use a store credit or gift card?
At checkout, enter your store credit or gift card code in the discount box.
The amount will be automatically applied to your order total.
8. What if I receive the wrong size?
If your item doesn’t fit, simply follow our return policy guidelines.
Once processed, store credit will be issued, and you can reorder the correct size.
9. Will my personal information be safe?
Absolutely. Your personal data is private and confidential.
We never share or sell your information to third parties, except when required by law.
✉️ Need more help?
Contact our customer support team anytime at [service@pentaone.com] —
We’ll be happy to assist you. 💛